One inbox for the whole team. In real time.
Your whole team answers WhatsApp from one shared screen - you see which chats the bot handled, which need you, and which are already being worked. No passing the phone around.
Jump in when it matters. Hand it back with no seam.
Take over any chat in one click when it gets sensitive. When you're done, hand it straight back to the bot: the customer feels no seam, and the flow resumes exactly where it paused.
Route it, note it privately, and answer in one keystroke.
Every chat reaches the right person, with private context the customer never sees - and one-tap answers for the questions you get all day.
Route a chat to whoever should handle it - and everyone sees who owns it.
Leave context for the team inside the chat - the customer never sees it.
Type / and pick a ready answer - hours, prices, address - without retyping.
Always inside WhatsApp's rules - automatically.
The app knows when you can free-type and when you must send an approved template. You never have to track the 24-hour window - it just happens.
Precise roles. Email invites. Full agency mode.
Give each teammate exactly the access they need, invite by email (7-day link), pay for extra seats only as you grow - and run every client as its own isolated workspace with multiple numbers.
Updates the instant a message lands - with read receipts and media.
The inbox updates the moment a message arrives, no refresh. You see sent, delivered and read, play a voice message, and reply buttons render right inside the bubble.