Refund Policy

Last updated: TBD - pending sign-off

Introduction

This Refund Policy explains how refunds work for Wazza paid plans, add-ons, and packs. It forms part of our Terms of Service. Our approach to refunds is deliberately reasonable and pro-rated - not a blanket "no refunds ever" policy.

1. Subscriptions

Paid plans are billed in advance through our payment provider (Paddle, acting as Merchant of Record). If you cancel, your plan stays active until the end of the paid period and is not renewed.

If you believe you were charged in error, or you cancel shortly after a renewal you did not intend, contact us and we will refund on a reasonable, pro-rated basis for the unused portion of the period.

2. Action and AI packs

Action packs and AI reply packs are one-time purchases. They roll over for up to 3 months; the expiry date is always shown in the product, and we email you before a pack expires.

Unused pack quantity is refundable pro-rata on request: we refund the unspent portion of a pack (the spent portion is not refundable). This mirrors how a refund claws back only unspent quantity.

3. Onboarding sessions

Onboarding sessions are one-time services. An onboarding session is non-refundable once it has been delivered. If you paid for a session that has not yet taken place, you may cancel it for a full refund.

4. Free trial

The 14-day trial requires no credit card, so there is nothing to refund. When the trial ends your workspace becomes read-only until you choose a paid plan; your data is retained and is restored the moment you upgrade.

5. VAT and tax invoices

Prices are shown excluding VAT; VAT is added at checkout. Israeli VAT (18%) is self-remitted by Wazza. Israeli business customers can request a tax invoice (חשבונית מס) from Wazza. Any refund is issued net of the applicable tax treatment.

6. How to request a refund

Email billing@wazza.co.il from the address associated with your account, describing what you would like refunded. We aim to respond within a few business days.

Message-level charges billed by Meta for WhatsApp conversations are paid by you directly to Meta and are outside Wazza's control; they are not refundable by Wazza.

7. Contact

Wazza Ltd · Israel · billing@wazza.co.il